I. WHO WE ARE
Our website address is: http://grab-malaysia.com.my.II. COLLECTION OF PERSONAL DATA
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession. You provide your Personal Data to us We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:- fill up a user profile or registration forms;
- provide information to assess your eligibility to provide services as a Grab driver-partner;
- interact with our social media pages;
- participate in contests or events organised by us;
- fill up demographic information in surveys.
- feedback, ratings and compliments;
- transaction information (such as payment method);
- information about how you interacted with our Services (such as features used and content viewed);
- device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers, or any information that may provide indication of device or app modification); and
- personal data you enter in messages when you use our website.
- insurance and financial providers;
- publicly available data;
- governmental sources of data;
- when our users add you as an emergency contact; and
- marketing services providers or partners.
- your vehicle registration data.
III. USE OF PERSONAL DATA
Alpha Grab may use, combine and process your Personal Data for the following purposes (“Purposes”). Providing services and features Your Personal Data will be used to provide, personalise, maintain and improve our Services. This includes using your Personal Data to:- provide you with Services across our various business verticals;
- engage you to provide Services;
- create, administer and update your account;
- verify your identity;
- validate your ride and process payments;
- offer, obtain, provide or facilitate insurance or financing solutions;
- protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
- process and manage your rewards;
- process, manage or verify your application of promotions, rewards and subscriptions with Grab; and
- enable our partners to manage and allocate fleet resources.
- screening driver and delivery partners before enabling their use of our Services;
- monitoring compliance with our terms and conditions, policies and Driver’s Code of Conduct; and
- detecting, preventing and prosecuting crime.
- investigate and address concerns;
- monitor and improve our customer support responses;
- respond to questions, comments and feedback; and
- inform you about steps taken to resolve customer support issues.
- comply with court orders or other legal, governmental or regulatory requirements;
- enforce our Terms of Service or other agreements; and
- protect our rights or property in the event of a claim or dispute.
IV. DISCLOSURE OF PERSONAL DATA
We need to share Personal Data with various parties for the Purposes. These parties include: With the owner of Grab accounts that you may use For example, your employer may receive trip data when you use your employer’s Grab for Business account. With subsidiaries and affiliates We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates. With Alpha Grab’s service providers and business partners We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:- payment processors and facilitators;
- background check and anti-money laundering service providers;
- cloud storage providers;
- marketing partners and marketing platform providers;
- data analytics providers;
- research partners, including those performing surveys or research projects in partnership with Grab or on Grab’s behalf;
- fleet and merchant partners;
- insurance and financing partners; and
- vehicle solutions partners, vendors or third-party vehicle suppliers.
V. RETENTION OF PERSONAL DATA
We retain your Personal Data for as long you maintain your Grab account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to destroy or permanently delete such Personal Data for any purpose other than compliance with law, this privacy policy, or for purposes of safety, security, fraud prevention and detection.
VI. COOKIES AND ADVERTISING ON THIRD PARTY PLATFORMS
Alpha Grab, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session. Alpha Grab may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes Alpha Grab does for itself. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use. Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising on third party platforms. If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also limit our sharing of some of this Personal Data through your App (Settings > Privacy > Ads) and mobile device settings.VII. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organisational and technical measures to ensure that your personal data is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorised way. We limit access to your personal data to our employees on a need to know basis. Those processing your personal data will only do so in an authorised manner and are required to treat your information with confidentiality. Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.VIII. AMENDMENTS AND UPDATES
Alpha Grab shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Services, purchase products from Alpha Grab or continuing to communicate or engage with Alpha Grab following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
IX. CONTACT
If you have any queries or complaints relating to your Personal Data, wish to make a request for access or correction of your Personal Data, or would like to withdraw your consent in respect of the Personal Data being processed by us, please contact: Office Grab Authorised Alpha Driver NO 4-1, PUSAT PERNIAGAAN DANAU LUMAYAN, JALAN DANAU LUMAYAN 1, BANDAR SRI PERMAISURI CHERAS, 56000 KUALA LUMPURMatadorbet, üyelerine özel avantajlar sunarak kazançlarınızı artırmanıza yardımcı oluyor! Matadorbet giriş yaparak ilk üyelik promosyonlarından yararlanabilir ve yüksek oranlarla bahis yapmaya başlayabilirsiniz. Ayrıca, kayıplarınızı telafi etmek için sunulan kayıp bonusları sayesinde şansınızı yeniden deneyebilirsiniz.